Picture of Paul Bailey
  • Pronouns: He/Him
  • Talk Length: 30 mins

How to create the conditions where happy people do their best work

There’s no doubt that covid was a catalyst for digital transformation.

Over the last few years, many organisations have scaled quickly. Scrambling to find skilled employees, so that they could grow capabilities to meet increased demand.

At the same time, organisations are looking for better ways to connect and develop their people.

Research from McKinsey shows that businesses who invest in capability-building enjoy better returns, higher organisational health scores, and a more resilient workforce than those that don’t.

After all, the more of the right capabilities an organisation has, the better it can manage continuous change.

But as you scale, how do you create and cultivate the conditions where happy people do their best work?

In this session, I’ll share my experience from the last 5 years, growing an international multi-disciplinary team to 120+ people.

Attending this session you’ll learn…

  • Why what matters is not individual capabilities, but the interaction between people
  • How to create psychological safety that enables people to be their authentic selves
  • Creative hybrid methods for bringing people together to connect, support, share and learn
  • Why Practice does not make perfect
  • But perhaps most importantly, I’ll explain why a ‘Community of Practice' is a competitive advantage that empowers members to be more than the sum of their parts.

    About Paul

    SPARCK, Head of Design

    Paul is a Head of Design at SPARCK, a full-time human maker (father of 4), #DesignThinkingDad and co-host of Service Design Connect.

    He’s been planning, prototyping and designing digital products and services for over 25 years and has created innovative solutions for some of the UK’s largest organisations and government departments.

    A self-confessed Typothermiac and a bit of a geek, when not thinking about human-centred design he spends his time coming up with ingenious ways to entertain his kids whilst robot-proofing them for the 4th Industrial Revolution.

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